Friday, September 23, 2011

Funniest cheap customer story

This week hit a new level for cheap!
A customer did not want to pay a service call to have us come out re-key his locks so we asked if he was handy and could take off the locks and bring them into our store.

One hour later we see 2 men carrying in the whole door and banging it against and chipping our newly painted walls in a narrow hallway. They said it was easier to take the door off the hinges than to remove the lock.
It cost them $20.00 to re-key the lock and $200.00 to have our wall repaired.

We all laughed and they took care of the damage with a laugh and a lesson learned.

Tuesday, August 23, 2011

Oh my Lord, someone brought in a bump key to dup

Yesterday was another first: Someone came into our shop with a 'bump key' and actually asked us to duplicate it. She said ":this a bump key, will you duplicate it?"
When we told her no she said she was a locksmith, like so what!

For my peace of mind I have to believe this could have been a sting because if not we have a potential crime waiting to happen.

I thought we should have gotten her drivers license and name but I was outvoted by my staff who opted for safety.

What would you have done?

Sunday, August 7, 2011

RIP OFF ALERT-FLAM'S IS NEW VICTIM OF SCAM

PLEASE BE AWARE! ANOTHER LOCKSMITH HAS HACKED INTO GOOGLE MAPS AND CHANGED FLAM'S TELEPHONE NUMBER TO HIS. IF YOU SEE A NUMBER STARTING WITH 232---IT IS NOT FLAM'S.
OUR NUMBER IS 818-789-5024.
AS OF 8-6-2011 GOOGLE HAS NOT RESPONDED TO OUR EFFORTS TO REPORT IT OR CHANGE IT.

DO NOT GET TELEPHONE NUMBERS FROM THE GOOGLE MAP ICON.

ANOTHER EXAMPLE OF SCAMMERS-STEALING OUR BUSINESS AND LORD KNOWS ABOUT OUR REPUTATION.

THANKS,
JACK AND VIKKI FLAM